2023 ANNUAL REPORT-FINAL

29

EMERGENCY SERVICES

Total Calls for Service

DFRS Response Calls for Service by Year

45,000

38,483

38,464

40,000

37,038

34,281

35,000

31,277

30,000

25,000

20,000

15,000

10,000

5,000

0

2019

2020

2021

2022

2023

Year 2019 2020 2021 2022 2023 Change % Change Response CFS 34,281 31,277 37,038 38,483 38,464 4,183 12% Excluded CFS 1,994 1,722 2,011 2,460 2,794 800 40% Total CFS 36,275 32,999 39,049 40,943 41,258 4,983 14%

NOTES : Updated method for obtaining total Response Calls for Service (CFS) includes calls to which DFRS apparatus units went enroute, arrived at scene or transported patients. Excluded calls include: (1) duplicate calls (multiple calls for same incident), (2) test-calls, (3) non-response calls; and (4) calls where only non-apparatus units, such as command staff vehicles responded. Change and % Change = Five-year difference (2019 to 2023) in calls for service.